TermsAndCon UnlimitedHD Package EN

TrueID Unlimited HD package content preview terms and conditions

This agreement is made between True Digital and Media Platform Co., Ltd. which is the provider of TrueID application (hereinafter referred to as “the provider”), and the TrueID subscriber (hereinafter referred to as “the user”).

  1. TrueID Unlimited HD package enables content previews through mobile phones/tablets/websites for TrueID application users (who meet the requirements as in the article 5) who claim the privilege from May 2nd 2018 to 31st July 2018 or until informed otherwise by the provider.    
  2. The user may enjoy a free trial of the package through TrueID application only after the user has accepted the privilege and received the confirmation message in the application.
  3. TrueID Unlimited HD package is a special promotion offering the user a free trial (from the package’s value of 499 Baht per month). After the trial period has expired, the provider will inform the user in advance before changing the service terms.  
  4. The user will receive the privilege to view contents in TrueID Unlimited HD package from True Visions Group Co., Ltd. and True Digital and Media Platform Co., Ltd. on TrueID application through mobile phones, tablets and www.trueid.net through personal computers (PC) and notebook computers in Thailand only.
  5. TrueID Unlimited HD package user requirements:

5.1     Pre-paid TrueMove H mobile users receive a 12 month trial privilege for TrueID Unlimited HD (from the first day receiving the privilege) in which the TrueMove H user status must be active.

5.2     Post-paid TrueMove H mobile users receive a 12 month trial privilege for TrueID Unlimited HD (from the first day receiving the privilege) in which the TrueMove H user status must be active.

5.3     True Online users receive a 12 month trial privilege for TrueID Unlimited HD (from the first day receiving the privilege) in which the True Online user status must be active.

5.4     True Visions users receive a 12 month trial privilege for TrueID Unlimited HD (from the first day receiving the privilege) in which the True Visions user status must be active.

  1. The user may receive the free trial as mentioned in the article 5 only one privilege from all subscribed services, and may receive the privilege one time only. However, the contents of this package will not be available when the service subscriptions as stated in the article 5 of the user have become “inactive status”. And the provider may suspend the service as the user has acknowledged and given consent in the agreement.
  2. In case the user wishes to change the currently in-use privilege to another privilege according to the package’s terms, the user allows the provider to terminate the currently in-use privilege in which the user acknowledges and agrees that the free trial privilege may not be obtained again, and that the user may not revert to a privilege that has expired.
  3. The free trial package covers contents from TrueID and www.trueid.net only. It is exclusive of other costs such as 4G/3G/EDGE/GPRS, content download, home internet connection, news, oversea call, roaming services and other additional services which will be charged as per the rate of the user’s main promotion package.
  4. TrueID application and www.trueid.net user agreements shall be determined by the provider.
  5. Any privilege provided in this package is non-exchangeable, non-refundable, or non-redeemable into cash or other items, and non-transferable to any individual or entity.
  6. The user shall not demand the provider to compensate for any damage in the event that the provider is unable to provide part or all of the services at times due to malfunctions or force majeure events.
  7. If the user conducts any of the following acts, the company is entitled terminate services provided under this agreement and initiate legal actions immediately.

12.1   Injustices to the provider or other persons directly or indirectly, or interferences or inconveniences or harms to the network or its performance or disruptions on any part of it.

12.2   With enough reasons to believe, fraudulent or deceptive activities to the services, or legal activities. 

  1. The company reserves its rights to change, modify, suspend or terminate the services without a prior notice if there are regulations, orders or policies of relevant authorities requiring changes, modifications, suspensions or terminations of the services, or such orders increase obligations on the company’s part.    
  2. The provider reserves its rights to change, modify, suspend or terminate these requirements at its own discretion which will be informed 7 days in advance through channels it deems appropriate.
  3. This package is under the terms determined by the provider. The user is required read the descriptions before using the service at www.trueid.net, www.truemove-h.com, www.trueonline.com, www.truevisionsgroup.com, and for 3G configuration please visit www.truemove-h.com/apn, or TrueMove H Care 1242, or ask your sales agent.

Hereby the user has acknowledged and accepted the terms specified by the provider in which the user fully understands all the details, therefore accepts and agrees to use the free trial of the package.